Terms of service

TERMS OF SERVICE – PRIME

OVERVIEW
Welcome to PRIME. Throughout the site, the terms “we”, “us” and “our” refer to PRIME. By visiting our website and/or purchasing from us, you engage in our service and agree to be bound by the following Terms of Service.

If you do not agree to these Terms, please do not use our website.

1. ELIGIBILITY

By using this website, you confirm that you are at least 18 years old or are using the site under supervision of a parent or guardian.

2. PRODUCTS

We strive to display our products as accurately as possible. However:

  • Colors may vary due to screen settings

  • Slight variations in print/design may occur

We reserve the right to modify or discontinue any product at any time without notice.

3. ORDERS

When you place an order:

  • You agree that all information provided is accurate

  • Orders are confirmed only after successful payment

  • We reserve the right to cancel or refuse any order

We reserve the right to cancel any order in case of pricing errors, stock unavailability, or suspicious transactions.

Once an order is placed, cancellation may not always be possible.

4. PRICING & PAYMENTS

  • All prices are listed in INR (₹)

  • Prices may change without notice

  • Payments are processed securely via Razorpay and other payment providers

We do not store your card or payment details.

5. SHIPPING & DELIVERY

  • Orders are processed within 1–2 business days

  • Delivery typically takes 3–7 working days within India

  • Delays may occur due to logistics or external factors

We are not responsible for delays caused by courier partners.

6. RETURNS & EXCHANGES

Returns and exchanges are governed by our Refund Policy:
👉 /policies/refund-policy

Please review our Refund Policy for detailed eligibility and conditions.

7. INTELLECTUAL PROPERTY

All content on this website (logos, designs, graphics, text) is owned by PRIME and protected by applicable laws.

You may not copy, reproduce, or use our content without permission.

8. PROHIBITED USE

You may not use our website:

  • For unlawful purposes

  • To harm or misuse our services

  • To copy or exploit our content

We reserve the right to terminate access for violations.

9. THIRD-PARTY SERVICES

We may use third-party tools (payments, analytics, etc.). We are not responsible for their policies or actions.

10. LIMITATION OF LIABILITY

PRIME shall not be liable for:

  • Any indirect or incidental damages

  • Losses due to use of our website or products

All products and services are provided “as is”.

11. CHANGES TO TERMS

We reserve the right to update these Terms at any time. Continued use of the website means you accept those changes.

12. GOVERNING LAW

These Terms shall be governed by the laws of India.
Any disputes will be subject to the jurisdiction of courts in West Bengal, India.

13. CONTACT INFORMATION

For any questions regarding these Terms, contact us:

PRIME
Email: krishanubiswas2001@gmail.com
Location: West Bengal, India
Response time: Within 24 hours

By using our website, you agree to these Terms of Service.